1. Scope of this policy
This policy applies to consultation, preparation, review, training, seminar and workshop services purchased directly from TSG Consultation.
Specific terms in a quotation, invoice, engagement letter or programme confirmation will prevail over this general policy in the event of any difference.
2. Before payment
The scope, fees, payment method and applicable cancellation terms will be communicated before the client makes payment. Clients are encouraged to seek clarification before agreeing.
3. Cancellation or rescheduling
Requests to cancel or reschedule must be made as soon as possible through our official channels. The options available depend on the type of service, preparations already made, time allocated and work already started.
4. Refund eligibility
Any refund will be assessed based on the agreed terms, the work already completed and reasonable costs already incurred.
Fees for completed work, sessions already delivered or non-refundable third-party costs may not be eligible for a refund.
5. Corporate programmes, seminars and workshops
Specific cancellation terms for group or corporate programmes will be stated in the proposal or booking confirmation, as these programmes may involve materials, facilitators, venues and third-party costs.
6. How to make a request
Send your request to samad@tsg.net.my or contact +60 13-876 1544 with your name, service details, proof of payment and reason for the request. We will review the request and communicate the decision through the contact channel provided.